Privacy Policy

1. Introduction

Susea.ai (“we,” “us,” or “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit our website (susea.ai) or engage our services. It applies to all users globally, with specific provisions for residents of the European Union (“GDPR”) and California (“CCPA”).

2. Data We Collect

We may collect the following categories of personal data:

• Contact data: Name, email address, company name, phone number — when you fill in our contact form or book a call.
• Usage data: IP address, browser type, pages visited, and time spent — collected automatically via server logs and analytics tools.
• Communications: Content of messages you send us via email or web forms.
• Project data: Information you share during an active engagement, which may include business data. This is governed separately by a Data Processing Agreement.

3. How We Use Your Data

We use personal data to:

• Respond to enquiries and deliver contracted services.
• Send transactional communications (invoices, project updates, meeting confirmations).
• Improve our website, services, and security through aggregated analytics.
• Comply with legal obligations.
• Send marketing emails where you have given explicit consent (you may unsubscribe at any time).

4. Data Sharing

We do not sell your personal data. We may share it with:

• Service providers: Hosting, analytics, and CRM tools operating under data processing agreements.
• Legal authorities: Where required by law, court order, or government request.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.

Any third-party processor is bound by contractual data protection obligations no less protective than our own.

5. Cookies

We use essential cookies (required for the site to function) and optional analytics cookies to understand how visitors use our site. You can control cookies through your browser settings. Declining analytics cookies does not affect your ability to use the site. We do not use third-party advertising or tracking cookies.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Contact enquiry data is kept for up to 2 years. Client engagement data is retained for 7 years to meet financial and legal record-keeping requirements, then securely deleted.

7. Your Rights (GDPR & CCPA)

Depending on your location, you may have the right to:

• Access — Request a copy of the personal data we hold about you.
• Rectification — Ask us to correct inaccurate or incomplete data.
• Erasure — Request deletion of your data where we have no lawful basis to retain it.
• Portability — Receive your data in a structured, machine-readable format.
• Objection — Object to processing based on legitimate interests or for direct marketing.
• Opt-out of sale — California residents may opt out of the sale of personal information (we do not sell data).

To exercise any right, email hello@susea.ai with the subject “Privacy Request.” We will respond within 30 days.

8. Security

We apply industry-standard technical and organisational measures to protect your data — including encryption in transit (TLS 1.3), access controls, and regular security audits. No transmission over the internet is 100% secure; we cannot guarantee absolute security but commit to prompt disclosure in the event of a breach affecting your data.

9. Children's Privacy

Our services are directed at businesses and professionals. We do not knowingly collect personal data from anyone under the age of 16. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on our website. The “Last updated” date at the top reflects the most recent revision. Continued use of our services after an update constitutes acceptance of the revised policy.

11. Contact & Data Controller

Susea.ai is the data controller for personal data collected via this website. For privacy enquiries, contact us at hello@susea.ai. EU residents may also lodge a complaint with the relevant supervisory authority in their member state.